Comments on: Great Retail Greetings: A Win for Customer and Culture https://customersthatstick.com/blog/great-retail-greetings-a-win-for-customer-and-culture/ You can have the best customer experience in your industry Mon, 16 Oct 2023 07:49:52 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/great-retail-greetings-a-win-for-customer-and-culture/#comment-96148 Sun, 20 Apr 2014 23:29:55 +0000 http://customersthatstick.com/?p=9611#comment-96148 In reply to Bill Dorman.

Does that line work? I might start using it. 🙂

That’s always a challenge, staying focused, yet staying nimble enough to move in and out of things to handle them in real-time.

]]> By: Bill Dorman https://customersthatstick.com/blog/great-retail-greetings-a-win-for-customer-and-culture/#comment-93700 Thu, 17 Apr 2014 14:37:06 +0000 http://customersthatstick.com/?p=9611#comment-93700 When people walk into Lanier we all shout “welcome to Lanier Upshaw, you better hold onto your wallet”…..

I think we are above average in customer service but always think we can improve. Our front line people who do most of the ‘busy’ work get really busy at times and sometimes it’s difficult to drop everything and handle the next crisis. Because some of the transactions are complex it’s hard to extract yourself and start on something else and then jump back in where you left off.

Oh well, if it was easy then everybody would do it, huh?

]]>