Comments on: Accepting Returns Should Not Mean Accepting Abuse https://customersthatstick.com/blog/accepting-returns-should-not-mean-accepting-abuse/ You can have the best customer experience in your industry Wed, 18 Oct 2023 08:59:55 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/accepting-returns-should-not-mean-accepting-abuse/#comment-11152 Fri, 11 Oct 2013 17:01:08 +0000 http://customersthatstick.com/?p=8105#comment-11152 In reply to Jeff Toister.

Thanks for sharing the REI example Jeff. I’ve always been a big fan of the company.
I’ll be sure to check it out!

]]> By: Jeff Toister https://customersthatstick.com/blog/accepting-returns-should-not-mean-accepting-abuse/#comment-11100 Thu, 10 Oct 2013 15:18:34 +0000 http://customersthatstick.com/?p=8105#comment-11100 Returns are a big cost for retailers and it’s interesting to see how companies strike the balance between remaining profitable and still maintaining a customer focus. That Nordstrom story is a great example.

Did you happen to hear that REI recently changed their lifetime return policy for the same reason? I wrote a blog post about it because I thought they handled it very well. http://www.toistersolutions.com/blog/2013/9/16/reis-tighter-return-policy-is-still-customer-friendly

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