Comments on: Your Service Is Only as Good as Your Systems https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/ You can have the best customer experience in your industry Mon, 07 Jul 2025 07:40:06 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and Systems Are Only as Good as Your People https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/#comment-192886 Tue, 02 Jan 2018 04:15:13 +0000 http://customersthatstick.com/?p=8188#comment-192886 […] in October 2013, I wrote a post entitled Your Service Is Only as Good as Your Systems; there is a corollary however, your systems are only as good as your […]

]]> By: Adam Toporek https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/#comment-11622 Thu, 17 Oct 2013 11:48:33 +0000 http://customersthatstick.com/?p=8188#comment-11622 In reply to James Lawther.

So true James. Thanks for commenting!

]]> By: James Lawther https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/#comment-11610 Thu, 17 Oct 2013 06:03:37 +0000 http://customersthatstick.com/?p=8188#comment-11610 As they say, “a bad process will beat a good person every day”

That is true however you read it

Enjoyed the post

James

]]> By: Adam Toporek https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/#comment-11405 Mon, 14 Oct 2013 19:45:35 +0000 http://customersthatstick.com/?p=8188#comment-11405 In reply to Laura Click.

Nashville has treated us very well Laura! As for the hotel, R actually had to get a manager to make it happen when she went down for the check-in check out process. The counter agent could not make it happen!

Agree 100%. The systems are the baselines you need in place to deliver consistently and effectively, but those systems have to be executed by a team of empowered, trained, and competent reps.

]]> By: Laura Click https://customersthatstick.com/blog/your-service-is-only-as-good-as-your-systems/#comment-11395 Mon, 14 Oct 2013 14:33:58 +0000 http://customersthatstick.com/?p=8188#comment-11395 Yay, Nashville! So good to see you Saturday!!! I’m just sorry to hear a certain hotel in town wasn’t more accomodating. BOO!

Great post though, Adam. I think that so many larger organizations live and die by their systems and don’t empower employees to do the right thing. Not every situation is going to be covered by a manual. And, even if they are, learning to be flexible can go a LONG way with customer service.

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