Comments on: A Well-Trained Staff Shows at Marriott Courtyard Pioneer Square https://customersthatstick.com/blog/a-well-trained-staff-shows-at-marriott-courtyard-pioneer-square/ You can have the best customer experience in your industry Tue, 02 Jan 2018 04:15:46 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and Baseline Communication https://customersthatstick.com/blog/a-well-trained-staff-shows-at-marriott-courtyard-pioneer-square/#comment-192888 Tue, 02 Jan 2018 04:15:46 +0000 http://customersthatstick.com/?p=10061#comment-192888 […] A Well Trained Staff Shows at Marriott Courtyard Pioneer Square – This experience at the Marriott Courtyard in Pioneer Square demonstrates the impact of training and culture on delivering Hero-ClassTM customer experiences consistently across all touch points. […]

]]> By: Adam Toporek https://customersthatstick.com/blog/a-well-trained-staff-shows-at-marriott-courtyard-pioneer-square/#comment-129922 Thu, 31 Jul 2014 18:44:25 +0000 http://customersthatstick.com/?p=10061#comment-129922 In reply to Shep Hyken.

Hi Shep, thanks so much! That was really what stood out more than anything, the consistency of excellent service across every touch point. In a hotel that size, there are so often weak links in the chain, but I never experienced a single one.

]]> By: Shep Hyken https://customersthatstick.com/blog/a-well-trained-staff-shows-at-marriott-courtyard-pioneer-square/#comment-129637 Wed, 30 Jul 2014 13:12:53 +0000 http://customersthatstick.com/?p=10061#comment-129637 This is a great customer service story. The initial communication (a reservation) was a good enough experience to get the business. However after that, it was how the entire experience that came from multiple employees in varied responsibilities that garnered the accolades in this article. Had one person in the chain of events or interactions not delivered at the same level, it would have potentially destroyed the entire experience.

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