Comments on: Is Training Hopeless for Some Reps? https://customersthatstick.com/blog/is-training-hopeless-for-some-reps/ You can have the best customer experience in your industry Tue, 08 Jul 2025 05:43:26 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and Fewer Choices, More Happiness https://customersthatstick.com/blog/is-training-hopeless-for-some-reps/#comment-169581 Mon, 26 Sep 2016 18:25:59 +0000 http://customersthatstick.com/?p=10641#comment-169581 […] we could hardly believe someone placed them in a customer-facing role. It has led us all to ask: Is Training Hopeless for Some Reps?. In this post, we offer our […]

]]> By: Adam Toporek https://customersthatstick.com/blog/is-training-hopeless-for-some-reps/#comment-145817 Thu, 02 Oct 2014 14:06:55 +0000 http://customersthatstick.com/?p=10641#comment-145817 In reply to Gail Gardner.

I’ve experienced that too Gail! It’s amazing to me as a small business owner, but sometimes the family members, who have the biggest stake in success, are the worst to the customers. I think it actually makes the point of the article: while it’s a small percentage, some folks just aren’t built for customer-facing roles.

]]> By: Gail Gardner https://customersthatstick.com/blog/is-training-hopeless-for-some-reps/#comment-145216 Mon, 29 Sep 2014 16:02:28 +0000 http://customersthatstick.com/?p=10641#comment-145216 What many businesses fail to realize is that one employee like that receptionist can do extreme damage to their bottom line. One waitress who is rude or incompetent will run off your regular customers. An owner who is nasty or a serious downer can keep customers from coming back.

I’ve seen this time and again where the owner being on site causes regulars to go somewhere else. One family member can make doing business with you painful. Sometimes the rest of the family being terrific can keep you going, but the real solution is to keep the bad people away from the customers (and ideally out of the business altogether).

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