Comments on: Faces of Customer Experience: Jeannie Walters https://customersthatstick.com/blog/faces-of-customer-experience-jeannie-walters/ You can have the best customer experience in your industry Wed, 25 Oct 2023 01:55:38 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/faces-of-customer-experience-jeannie-walters/#comment-86911 Sat, 12 Apr 2014 13:03:58 +0000 http://customersthatstick.com/?p=9576#comment-86911 In reply to Gini Dietrich.

A totally shameless plug! Part of your celebrity endorsement strategy, right?

]]> By: Adam Toporek https://customersthatstick.com/blog/faces-of-customer-experience-jeannie-walters/#comment-86906 Sat, 12 Apr 2014 12:57:52 +0000 http://customersthatstick.com/?p=9576#comment-86906 In reply to Bill Dorman.

Agree about the micro-moments (or microinteractions as Jeannie calls them). They make a huge difference.

One thing though Bill, if you answer the questions in the comment section, how am I supposed to have you in the series? Thank heavens for cut and paste! 🙂

]]> By: Gini Dietrich https://customersthatstick.com/blog/faces-of-customer-experience-jeannie-walters/#comment-85347 Fri, 11 Apr 2014 17:49:31 +0000 http://customersthatstick.com/?p=9576#comment-85347 HAHAHAH! She only says Spin Sucks because she’s in it!

Jeannie is one of my best friends (IRL!) and I didn’t know about the babysitting matchmaking. That’s awesome!

]]> By: Bill Dorman https://customersthatstick.com/blog/faces-of-customer-experience-jeannie-walters/#comment-83773 Thu, 10 Apr 2014 19:50:35 +0000 http://customersthatstick.com/?p=9576#comment-83773 From a consumer standpoint my perception is customer service looks pretty much like it always has; you see some doing it really well and some it’s an afterthought because their business model is not allowing them to hire the ‘right’ people.

That is why sometimes the micro-moments can have the biggest impact. I want my customer experience to be sincere and not contrived however.

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