Comments on: The Effortless Experience: An Interview with Matt Dixon, Part 2 https://customersthatstick.com/blog/the-effortless-experience-an-interview-with-matt-dixon-part-2/ You can have the best customer experience in your industry Wed, 18 Oct 2023 07:16:12 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/the-effortless-experience-an-interview-with-matt-dixon-part-2/#comment-18259 Sat, 28 Dec 2013 13:35:08 +0000 http://customersthatstick.com/?p=8511#comment-18259 In reply to Weston.

Hi Weston,

Thank you for taking time to visit CTS and for sharing your feedback. I apologize that we do not have a transcript available. One of the customer service principles we teach at CTS is focusing on the actions that provide great service to the majority of customers. No business can do it all, and choices inevitably have to be made. We have not seen a demand for transcripts before, but we appreciate you sharing your feedback and will certainly keep in mind adding this functionality as the site grows. I do apologize that the lack of this feature is an inconvenience for you currently.

Again, thank you for reading Customers That Stick; I hope that you will be able to enjoy some of the other text-based information we have on the site.

Best wishes for a happy new year!

]]> By: Weston https://customersthatstick.com/blog/the-effortless-experience-an-interview-with-matt-dixon-part-2/#comment-17962 Fri, 27 Dec 2013 14:11:21 +0000 http://customersthatstick.com/?p=8511#comment-17962 Is there a transcript available? I’m a little perplexed why a site dedicated to customer service would just give one option. I find it very hard to learn from video and it severely hampers my availability .

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