Comments on: Pavlov’s Customer Service Reps https://customersthatstick.com/blog/pavlovs-customer-service-reps/ You can have the best customer experience in your industry Mon, 07 Jul 2025 06:41:41 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Anecdotal Customer Feedback and the Problem of Uncle Jimmy https://customersthatstick.com/blog/pavlovs-customer-service-reps/#comment-7937 Fri, 16 Aug 2013 11:26:37 +0000 http://customersthatstick.com/?p=7645#comment-7937 […] tendency is to draw rapid associations from isolated bits of evidence. (See Thursday’s post: Pavlov’s Customer Service Reps for more on this topic.) In logic, this is called the hasty generalization fallacy, taking an […]

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