Comments on: Customers Lying Online: An Interesting New Study https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/ You can have the best customer experience in your industry Wed, 25 Oct 2023 05:34:56 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Joe Cardillo https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7629 Fri, 09 Aug 2013 13:21:07 +0000 http://customersthatstick.com/?p=7617#comment-7629 In reply to Adam Toporek.

Well in that case, it was a perfect 7

]]> By: Adam Toporek https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7627 Fri, 09 Aug 2013 11:31:59 +0000 http://customersthatstick.com/?p=7617#comment-7627 In reply to Jens P. Berget.

Amazon does the “Verified Purchaser” tag on reviewers. I’m not sure if anyone else does, but I imagine it’s pretty technically complicated (and hence, expensive) so it might be out of reach for a lot of companies. I just checked Zappos, and they don’t seem to have it.

That’s a great point about the car dealership — where customers can have an experience with the company worth reviewing without even making a purchase.

]]> By: Adam Toporek https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7626 Fri, 09 Aug 2013 11:23:10 +0000 http://customersthatstick.com/?p=7617#comment-7626 In reply to Joe Cardillo.

Unsatisfactory is what I was going for Joe. I was having a grade school flashback when I wrote it.

]]> By: Adam Toporek https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7625 Fri, 09 Aug 2013 11:22:21 +0000 http://customersthatstick.com/?p=7617#comment-7625 In reply to Michelle Quillin.

Slightly rose colored I think. ๐Ÿ™‚

I was pretty surprised by the study too Michelle. I mean, what has to be going through someone’s mind to log into a website and consciously make up a review for a product they’ve never used. One or two wacky people, sure, but 5%!

]]> By: Adam Toporek https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7624 Fri, 09 Aug 2013 11:18:45 +0000 http://customersthatstick.com/?p=7617#comment-7624 In reply to Craig McBreen.

Well, if we go by this study, some of the people rating the cars drive their bike to work. ๐Ÿ™‚

I always wondered if there was some sort of financial incentive for the top reviewers at Amazon, because you’re right, they write some incredibly long and detailed reviews. I don’t have time to read them; I have no idea how they have time to write them!

]]> By: Adam Toporek https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7623 Fri, 09 Aug 2013 11:15:06 +0000 http://customersthatstick.com/?p=7617#comment-7623 In reply to Lorna Tedder.

Thanks for sharing Lorna. And wow, that’s taking false reviews to an entirely different playing field. I’m glad Amazon did the right thing.

It’s really a shame how some will used negative reviews to grind a personal axe.

]]> By: Jens P. Berget https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7619 Fri, 09 Aug 2013 07:53:40 +0000 http://customersthatstick.com/?p=7617#comment-7619 This is very interesting Adam. I haven’t thought much about it, because I rely on online reviews when I buy. For instance, when I buy books on Amazon, I always look at the reviews first. The same goes for many other products and services online. I’m not sure if there’s a way for most companies to check if the person who gave the review actually bought the product or not. But, it should be.

On the other hand. I am working with a car dealership, and some of the people giving the reviews are not customers, but people who’ve been communicating with them. This way, they have an experience with the company without buying. But it’s different with reviews of specific products and services.

]]> By: Joe Cardillo https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7609 Fri, 09 Aug 2013 02:49:06 +0000 http://customersthatstick.com/?p=7617#comment-7609 This article is just ok. I read it several times and can confirm that it has features like words ‘n other things and the author talks about theories and presents a viewpoint, but overall I found the article to be unsatisfactory.

๐Ÿ˜‰

]]> By: Michelle Quillin https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7599 Thu, 08 Aug 2013 23:43:42 +0000 http://customersthatstick.com/?p=7617#comment-7599 This frankly surprises me. I can see people leaving negative reviews because they actually used the product/service and were dissatisfied, and I can definitely see people leaving negative reviews because they’re either the competition or working for the competition, but for any other reason than those? How bizarre!

This just blows my mind. Seriously. I am definitely wearing rose-colored glasses, I guess.

]]> By: Craig McBreen https://customersthatstick.com/blog/customers-lying-online-an-interesting-new-study/#comment-7589 Thu, 08 Aug 2013 19:51:49 +0000 http://customersthatstick.com/?p=7617#comment-7589 The little liars ๐Ÿ˜‰

Every time I read Yelp I wonder how in the world they police this stuff. When I read very detailed reviews on Amazon I often think the author is more interested in recognition than an actual review. Have you read some of those novellas? ๐Ÿ˜‰

If you research a car it seems that 90% of the forum content is negative. People love to complain รขโ‚ฌยฆ now I’m wondering how many of them were just fibbing.

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