Comments on: A Brief Philosophy of Customer Service Capability https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/ You can have the best customer experience in your industry Sat, 05 Jul 2025 03:14:06 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7484 Mon, 05 Aug 2013 11:03:46 +0000 http://customersthatstick.com/?p=7406#comment-7484 In reply to Jens-Petter Berget.

My pleasure Jens. Let me know what you think of the eBook!

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By: Jens-Petter Berget https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7479 Mon, 05 Aug 2013 08:53:59 +0000 http://customersthatstick.com/?p=7406#comment-7479 In reply to Adam Toporek.

Thanks a lot Adam. I have just signed up for your newsletter, and I have downloaded your ebook. Now, I’m going to buy that other book by John DiJulius. Thank you!

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By: Adam Toporek https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7280 Mon, 29 Jul 2013 14:20:48 +0000 http://customersthatstick.com/?p=7406#comment-7280 In reply to Jens P. Berget.

My pleasure Jens.

As for good CustServ books, well, I could recommend about 100. 🙂 If you don’t mind the self-promotion, I do recommend our eBook 7 Secret Customer Service Techniques Every Expert Knows!. It’s on the signup on our home page (or I can send it to you). As for traditional books, I would start with either What’s The Secret or Secret Service by John DiJulius.

Feel free to reach out if I can help with anything else.

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By: Jens P. Berget https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7279 Mon, 29 Jul 2013 11:58:43 +0000 http://customersthatstick.com/?p=7406#comment-7279 In reply to Adam Toporek.

This helps a lot. Thank you so much Adam.

By the way, any books you recommend on the topic of customer service?

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By: Adam Toporek https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7278 Mon, 29 Jul 2013 11:51:24 +0000 http://customersthatstick.com/?p=7406#comment-7278 In reply to Jens-Petter Berget.

Hey Jens, I’m not sure what the HR environment in Norway is, so I would say employment law/liability should always be the first consideration. Assuming you feel covered on that front, I think it is important to tell your client.

I would recommend one of two approaches: 1) Tell them, but do so with questions that lead them to the conclusion. Mary doesn’t seem to be catching on, do you think that it’s a lack of training or a lack of ability? or… 2) Devise a checklist of what qualities/abilities people need to be successful at the job. Then have management grade everyone. Afterwards, you review the scores with mgt and use the checklists as a basis for discussing a game plan for the people in all categories. This objective approach might also assist with potential HR issues. Hope that helps!

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By: Jens-Petter Berget https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-7274 Mon, 29 Jul 2013 06:53:13 +0000 http://customersthatstick.com/?p=7406#comment-7274 This is very interesting Adam. I’ve been working with some clients lately, and I have experienced a few people in your third category. But, so far, I haven’t told my client about this. I’m still trying to convince myself that they’re in the second category. Do you approach your clients with this information?

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By: Adam Toporek https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-6978 Fri, 19 Jul 2013 01:11:04 +0000 http://customersthatstick.com/?p=7406#comment-6978 In reply to Sue.

Thanks Sue. Glad you liked.

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By: Sue https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-6948 Thu, 18 Jul 2013 04:18:19 +0000 http://customersthatstick.com/?p=7406#comment-6948 Indeed brief, but makes a lot of sense…Thanks for sharing these reminders. 🙂

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By: Adam Toporek https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-6890 Tue, 16 Jul 2013 11:11:58 +0000 http://customersthatstick.com/?p=7406#comment-6890 In reply to Laura Click.

Thanks Laura! On to moving day 2, the sequel. 🙂

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By: Laura Click https://customersthatstick.com/blog/a-brief-philosophy-of-customer-service-capability/#comment-6860 Mon, 15 Jul 2013 13:36:58 +0000 http://customersthatstick.com/?p=7406#comment-6860 Smart, actionable tips, my friend! Nicely done. Happy moving day!

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