Comments on: Netflix, Customers, and Evolving a Business Model https://customersthatstick.com/blog/netflix-customers-and-evolving-a-business-model/ You can have the best customer experience in your industry Wed, 25 Oct 2023 07:45:35 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/netflix-customers-and-evolving-a-business-model/#comment-7184 Thu, 25 Jul 2013 21:14:42 +0000 http://customersthatstick.com/?p=7446#comment-7184 In reply to Kaarina Dillabough.

Great phrase Kaarina. Very true. It doesn’t fix every situation, but in general people are much more understanding when you show them the consideration of explaining the reasons for your decisions.

]]> By: Kaarina Dillabough https://customersthatstick.com/blog/netflix-customers-and-evolving-a-business-model/#comment-7175 Thu, 25 Jul 2013 13:56:34 +0000 http://customersthatstick.com/?p=7446#comment-7175 I say it often: “If you don’t know the why, the how doesn’t matter.” And communicating the “why” to customers is what allows them to understand reasons for change. They’re more likely to be accepting of change when they understand the reason for it. Cheers! Kaarina

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