Comments on: Who Is Your Customer Turnaround Artist? https://customersthatstick.com/blog/who-is-your-customer-turnaround-artist-2/ You can have the best customer experience in your industry Sat, 05 Jul 2025 03:12:17 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and Names as a Two-Way Street https://customersthatstick.com/blog/who-is-your-customer-turnaround-artist-2/#comment-7379 Thu, 01 Aug 2013 12:01:45 +0000 http://customersthatstick.com/?p=7255#comment-7379 […] organization is lucky, you have a go-to person who can handle the toughest customer situations. In Who Is Your Customer Turnaround Artist?, we discuss ways to identify this person within your organization and ways to maximize their […]

]]> By: Adam Toporek https://customersthatstick.com/blog/who-is-your-customer-turnaround-artist-2/#comment-6831 Sun, 14 Jul 2013 12:01:57 +0000 http://customersthatstick.com/?p=7255#comment-6831 In reply to Kiefer Thomas.

Thank you for your comment Kiefer. One thing about customer service — it is easier said than done. And you’re right, it is easy for skills to fly out the window when under fire — that’s where training (usually) pays off.

]]> By: Kiefer Thomas https://customersthatstick.com/blog/who-is-your-customer-turnaround-artist-2/#comment-6782 Sat, 13 Jul 2013 00:32:02 +0000 http://customersthatstick.com/?p=7255#comment-6782 Nice, tight, concise and apt article. In my line of business, hospitality, having someone who possesses these skills is wonderful. We’ve all heard about empathy and “Walking in their [customers] shoes…” but it’s amazing at how fast these skills disappear once an irate guest is standing in front of you.
Thanks for the read!

]]> By: Who Is Your Customer Turnaround Artist? https://customersthatstick.com/blog/who-is-your-customer-turnaround-artist-2/#comment-6709 Wed, 10 Jul 2013 10:22:38 +0000 http://customersthatstick.com/?p=7255#comment-6709 […] Blog post at Customers That Stick : In business parlance, a turnaround artist is a person who can go into a failing or floundering company and make the changes necessary to tur[..] (Who Is Your Customer Turnaround Artist?  […]

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