Comments on: 5 Empowering Questions to Create a Customer Service Mindset https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/ You can have the best customer experience in your industry Wed, 25 Oct 2023 12:38:06 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: 247: (Tip) 3 Powerful Questions https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-182315 Mon, 03 Jul 2017 11:11:34 +0000 http://customersthatstick.com/?p=6933#comment-182315 […] Customers That Stick® post, 5 Empowering Questions to Create a Customer Service Mindset […]

]]> By: Davina K. Brewer https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5439 Fri, 24 May 2013 14:30:55 +0000 http://customersthatstick.com/?p=6933#comment-5439 Notice how these aren’t self-serving ala ‘how to raise prices or sales?’ This is about realizing your customers, your fans matter – so you’d better value them. Went to a celebrity softball game once and it was so obvious who cared; many big $ contract sports stars deigned to sign autographs or work the crowd but the musicians, authors who’s livelihoods and success are truly fan-dependent, they were too happy to sign, chat, take pictures. FWIW.

]]> By: Adam Toporek https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5436 Fri, 24 May 2013 13:21:18 +0000 http://customersthatstick.com/?p=6933#comment-5436 In reply to Sonia.

That is an excellent question Sonia — and of course, I like anything to do with customer service heroes! 🙂

You make a great point as well that we should be focused on what we can do for customers all of the time, not just when something goes wrong.

]]> By: Sonia https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5393 Wed, 22 May 2013 19:23:00 +0000 http://customersthatstick.com/?p=6933#comment-5393 I had the pleasure of seeing Tony Robbins speak and he mentioned that very thing. When I worked in the crossfire between customers and techs, one question we were asked from management is how can I be the “hero” in all situations?

Of course you never knew what that was going to be until something bad happened, but it didn’t have to “be” when problems appeared. What can we do for our customers when things are good, versus when things are bad? You can keep customers raving fans when you treat them right things are good, rather than when something bad happens. At that time, its probably too late.

]]> By: Adam Toporek https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5385 Wed, 22 May 2013 14:43:17 +0000 http://customersthatstick.com/?p=6933#comment-5385 In reply to LisaR.

Those are two excellent questions Lisa! You are so right; power of questions is amazing.

]]> By: LisaR https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5318 Mon, 20 May 2013 20:28:58 +0000 http://customersthatstick.com/?p=6933#comment-5318 What policies and procedures can I implement today to make my customers experience a great one?
What companies epitomize great customer service and how can I emulate them?
These are two questions that can get one thinking about how to improve customer service. Having attended two of Tony Robbins seminars, I had to smile and recall that asking the right questions can empower you versus robbing you of the power to implement changes for the better.

]]> By: Adam Toporek https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5316 Mon, 20 May 2013 18:21:05 +0000 http://customersthatstick.com/?p=6933#comment-5316 In reply to Dan Enthoven.

Well said Dan, and an excellent question!

]]> By: Dan Enthoven https://customersthatstick.com/blog/5-empowering-questions-to-create-a-customer-service-mindset/#comment-5314 Mon, 20 May 2013 17:35:23 +0000 http://customersthatstick.com/?p=6933#comment-5314 You can’t plan for every customer service issue, so you always have to make the best you can with the situation you’re in. What can you do right now to help this customer?

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