Comments on: Customer Experience Design: The Zappos Experience https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/ You can have the best customer experience in your industry Thu, 26 Oct 2023 09:56:17 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Monthly Mash and a Kick Butt Customer Service Facebook Page https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2339 Thu, 03 Jan 2013 13:00:43 +0000 http://customersthatstick.com/?p=5795#comment-2339 […] Customer Experience Design: The Zappos Experience – Like everyone else, we’re impressed with Zappos for their returns process, quick and free shipping, and their overall approach to their customers. What we wanted to discuss in this post and Slideshare was how well they have designed the online experience and what an impact that has on their customer service. […]

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2208 Wed, 19 Dec 2012 11:57:13 +0000 http://customersthatstick.com/?p=5795#comment-2208 In reply to extremelyavg.

See Brian, now my work here is done! 🙂 Check out the shipping and return policy — that’s really how they built their business.

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2207 Wed, 19 Dec 2012 11:55:43 +0000 http://customersthatstick.com/?p=5795#comment-2207 In reply to extremelyavg.

Zappos is pretty impressive, and their CEO Tony Hsieh has been deservedly lauded for his approach to customer service. What I found most interesting was their approach to social media — which was not to push it at all on their home page.

]]> By: Adam Toporek https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2206 Wed, 19 Dec 2012 11:53:14 +0000 http://customersthatstick.com/?p=5795#comment-2206 In reply to Bill Dorman.

You’re always one of the smart ones…

]]> By: extremelyavg https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2202 Wed, 19 Dec 2012 05:45:24 +0000 http://customersthatstick.com/?p=5795#comment-2202 In reply to extremelyavg.

Now I get it!!! Online shopping for clothes and stuff. I am, as a friend in high school once said, “A Fashion Victim”. Perhaps, that is why I never knew what Zappos did.

]]> By: extremelyavg https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2201 Wed, 19 Dec 2012 05:41:21 +0000 http://customersthatstick.com/?p=5795#comment-2201 I read this post and found it interesting for one reason, I’ve heard of Zappos and I’ve never paid close enough attention to know what they do. It made it hard for me to fully grasp the point of the post, so I’ve decided to go and see what they are all about.

]]> By: Bill Dorman https://customersthatstick.com/blog/customer-experience-design-the-zappos-experience/#comment-2200 Tue, 18 Dec 2012 22:38:59 +0000 http://customersthatstick.com/?p=5795#comment-2200 Hey, I must be one of the smart ones; I get it…….:).

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