Comments on: 3 Questions to Ask Before Launching Live Chat for Customer Service

By: 265: (Tip) Chatbots and Humans

265: (Tip) Chatbots and Humans — Mon, 14 Aug 2017 13:35:19 +0000

[…] Customers That StickÂ® post, 3 Questions to Ask Before Launching Live Chat for Customer Service […]

By: Adam Toporek

Adam Toporek — Sat, 07 Nov 2015 12:34:37 +0000

In reply to Drew. Appreciate it Drew!

By: Drew

Drew — Fri, 06 Nov 2015 18:30:39 +0000

Great advice for increasing customer loyalty. Recognizing your target audience and their needs will get you going in the right direction. Thanks so much for sharing!

By: Correy Smith

Correy Smith — Thu, 29 Oct 2015 21:16:03 +0000

It sounds like the age group and good questioning are what would some of the touching points to maybe talk to my team about. Having worked for a live phone chat group it’s what has me wanting to teach them. Also, the points would be our main focuses of improving our sales goal.

By: Adam Toporek

Adam Toporek — Thu, 08 Oct 2015 11:26:20 +0000

In reply to Veronika Dalton. That makes sense Veronika. That is how I see the platforms functioning as well. Thanks for joining the conversation!

By: Veronika Dalton

Veronika Dalton — Mon, 05 Oct 2015 20:05:08 +0000

In my experience working tech support, we got higher live chat volume than anything else. People like to use it for quick questions that they don’t want to spend 5+ minutes on hold to get answered. For the longer questions or issues, people used our phone service.

By: Audrey Blakeney

Audrey Blakeney — Tue, 18 Aug 2015 17:47:43 +0000

In reply to Adam Toporek. I agree. While live chat is becoming more efficient and more popular, phones are still too traditional and classic to be replaced completely. It's interesting to see your view point on it, however.

By: Adam Toporek

Adam Toporek — Tue, 18 Aug 2015 14:30:52 +0000

In reply to Audrey Blakeney. Thanks for sharing Audrey. It's hard to imagine live chat will replace phone completely anytime in the foreseeable future, but I do think it will continue to increase in importance.

By: Audrey Blakeney

Audrey Blakeney — Thu, 13 Aug 2015 14:46:39 +0000

I found it somewhat surprising that the young adult age group preferred live chat far more than older adults did. That being said, I think the appeal of a live chat is that you are able to talk to a representative without the effort of using a phone, which would certainly be an attractive quality for me. There are many different techniques for making customer service more effective, and I think live chat may be the future of that. Do you think this method of communication with stores and services will replace phones anytime in the near future?

By: Adam Toporek

Adam Toporek — Sun, 02 Aug 2015 12:52:45 +0000

In reply to Gerald Vonberger. Great points Gerald! Thanks for stopping by.