Comments on: Are Your Customer Service Reps Eating the Marshmallow? https://customersthatstick.com/blog/are-your-customer-service-reps-eating-the-marshmallow/ You can have the best customer experience in your industry Fri, 13 Oct 2023 05:17:16 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/are-your-customer-service-reps-eating-the-marshmallow/#comment-158820 Wed, 01 Jul 2015 02:23:09 +0000 http://customersthatstick.com/?p=12053#comment-158820 In reply to Jeff Toister.

Thanks Jeff. Hopefully, we can get more two-marshmallow thinking in customer service!

]]> By: Jeff Toister https://customersthatstick.com/blog/are-your-customer-service-reps-eating-the-marshmallow/#comment-158815 Mon, 29 Jun 2015 13:27:54 +0000 http://customersthatstick.com/?p=12053#comment-158815 I was familiar with the experiment, but I really like how you tied it to customer service. “Two Marshmallow Thinking” will stick with me!

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