Comments on: Is Twitter THE Channel for Customer Service? https://customersthatstick.com/blog/is-twitter-the-channel-for-customer-service/ You can have the best customer experience in your industry Thu, 29 Oct 2015 11:04:20 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/is-twitter-the-channel-for-customer-service/#comment-159925 Thu, 29 Oct 2015 11:04:20 +0000 http://customersthatstick.com/?p=12087#comment-159925 In reply to Stephen Juarez.

Good point Stephen. Twitter does some things well for customer service, and some not so well.

]]> By: Stephen Juarez https://customersthatstick.com/blog/is-twitter-the-channel-for-customer-service/#comment-159912 Wed, 28 Oct 2015 07:43:02 +0000 http://customersthatstick.com/?p=12087#comment-159912 It’s a good channel for blow-by-blow incidents wherein o tell what is happening with your company, you can post press release within, but I think it isn’t the best channel for it. I think facebook has a more reliable system for customer service when it comes to social media.

]]> By: Adam Toporek https://customersthatstick.com/blog/is-twitter-the-channel-for-customer-service/#comment-159373 Wed, 02 Sep 2015 21:18:30 +0000 http://customersthatstick.com/?p=12087#comment-159373 In reply to Jeff Toister.

Missed this comment before. Appreciate it Jeff.

I think the playbook is very solid, and I liked your analysis of it. Thanks for sharing the link.

]]> By: Jeff Toister https://customersthatstick.com/blog/is-twitter-the-channel-for-customer-service/#comment-159287 Sun, 23 Aug 2015 14:44:15 +0000 http://customersthatstick.com/?p=12087#comment-159287 Good stuff, Adam! You make an excellent point about the number of Twitter users versus the general population of customers. What did you think about the playbook in general?

I think it had some good suggestions overall. Here’s an analysis from my blog:
http://www.toistersolutions.com/blog/2015/8/16/inside-twitters-new-customer-service-guide

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