Comments on: 9 Customer Experience Statistics to Refocus Your Team https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/ You can have the best customer experience in your industry Mon, 07 Jul 2025 08:36:44 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Episode 205 - Effortless CX is Everything - Socially Supportive https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-195452 Wed, 13 Jun 2018 14:33:37 +0000 http://customersthatstick.com/?p=8673#comment-195452 […] Customers That Stick shared these statistics on their article “9 Customer Experience Statistics to Refocus Your Team” […]

]]> By: 195: (Tip) Building a CX Team https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-176763 Thu, 02 Mar 2017 10:33:32 +0000 http://customersthatstick.com/?p=8673#comment-176763 […] Customers That Stick® post, 9 Customer Experience Statistics to Refocus Your Team […]

]]> By: The Future of the Social Purpose Corporation (Video) | Customers That Stick https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-168078 Thu, 18 Aug 2016 11:30:12 +0000 http://customersthatstick.com/?p=8673#comment-168078 […] of the National Speakers Association. Stan, who is the author of five different books on customer experience, gave me a quick glimpse at why his next book, Red Goldfish, focuses on social purpose in […]

]]> By: Jens Berget https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-17010 Tue, 17 Dec 2013 08:23:11 +0000 http://customersthatstick.com/?p=8673#comment-17010 In reply to Adam Toporek.

I’ve been thinking the same thing. It’s hard to find research from the US that’s not just about the US. The customer service industry is not pretty evolved here in Norway, we’re far behind the US. But, things are improving, and I’m doing my best to stay on top of what’s happening. I’m currently working with Volvo Norway and they’re doing a lot when it comes to CS.

]]> By: Adam Toporek https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-16965 Mon, 16 Dec 2013 21:59:05 +0000 http://customersthatstick.com/?p=8673#comment-16965 In reply to Jeff Toister.

My pleasure Jeff! We ran down a lot of rabbit holes when we did our first infographic a few months ago. Legitimate, verifiable sources were hard to find. We remember seeing one infographic that said “Source: Google” at the bottom. We tried to do just a little better than that! 🙂

]]> By: Adam Toporek https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-16963 Mon, 16 Dec 2013 21:50:56 +0000 http://customersthatstick.com/?p=8673#comment-16963 In reply to Jens Berget.

Hey Jens, I so rarely think about how U.S. centric so much of the research we find is. Is the customer experience/customer service industry over there pretty evolved? Is there much activity — research, consulting, etc. Sounds like you are seeing CS improve across the board.

]]> By: Jeff Toister https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-16936 Mon, 16 Dec 2013 17:22:39 +0000 http://customersthatstick.com/?p=8673#comment-16936 Thanks for showing your work, Adam!

There’s a lot of great customer service & experience statistics, but finding the source can sometimes be like wandering down a rabbit hole!

]]> By: Jens Berget https://customersthatstick.com/blog/9-customer-experience-statistics-to-refocus-your-team/#comment-16914 Mon, 16 Dec 2013 14:02:52 +0000 http://customersthatstick.com/?p=8673#comment-16914 Hi Adam,

This is very interesting, and I wish I had the numbers for Norway. I am not sure if they are anything similar or not. I know that Norwegians are getting used to good customer service, but it didn’t used to be like that. It’s still fairly easy to keep a customer happy, if you just do something extra, because very few companies do.I see that several of the companies I’m working for get a lot of questions on Facebook, so that’s absolutely increased here in Norway.

– Jens

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