Comments on: Anecdotal Customer Feedback and the Problem of Uncle Jimmy https://customersthatstick.com/blog/anecdotal-customer-feedback-and-the-problem-of-uncle-jimmy/ You can have the best customer experience in your industry Mon, 07 Jul 2025 06:40:48 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: The Greatest Customer Service Statistic in the World https://customersthatstick.com/blog/anecdotal-customer-feedback-and-the-problem-of-uncle-jimmy/#comment-168196 Mon, 22 Aug 2016 12:15:31 +0000 http://customersthatstick.com/?p=7643#comment-168196 […] helps them tell organizational leaders, in a non-personalized way, that they might not be the best anecdotal judge of how their CX is […]

]]> By: Pavlov's Customer Service Reps https://customersthatstick.com/blog/anecdotal-customer-feedback-and-the-problem-of-uncle-jimmy/#comment-7936 Fri, 16 Aug 2013 11:25:35 +0000 http://customersthatstick.com/?p=7643#comment-7936 […] Monday’s post, we discussed the dangers of relying upon anecdotal customer feedback. We used an example of a […]

]]> By: Adam Toporek https://customersthatstick.com/blog/anecdotal-customer-feedback-and-the-problem-of-uncle-jimmy/#comment-7712 Mon, 12 Aug 2013 16:27:29 +0000 http://customersthatstick.com/?p=7643#comment-7712 In reply to Kaarina Dillabough.

Michael Jordan did unconventional thing X, and look what he accomplished! It must work for everyone.

Great point Kaarina. This does happen a lot in athletics; I bet it was super-frustrating as a high-level coach.

]]> By: Kaarina Dillabough https://customersthatstick.com/blog/anecdotal-customer-feedback-and-the-problem-of-uncle-jimmy/#comment-7711 Mon, 12 Aug 2013 16:13:23 +0000 http://customersthatstick.com/?p=7643#comment-7711 Great post Adam! I encountered this type of situation in athletic coaching as well, when the athlete who “did it all wrong but still got it all right” was held up to be the norm, rather than the exception he was. Stories are great, but we also need to dig deeper to see if the story is the norm or the exception. Cheers! Kaarina

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