That’s pretty creepy Elizabeth. Sometimes the “outside the box thinking” by trying to get your attention can cross a line. Greta example.

I bet that’s the same CRM company mentioned above, You two should compare notes. 😉

As a sales guy of over a decade, you’d think I’d hate sales people much less that I do. I HATE being “sold.”

I have completed work and analysis looking at the loss of direct revenues resulting from poor service with a customer. Direct revenues being the tangible loss from a customer leaving an organisation – and when you think about negative word of mouth etc, these losses can be multiplied. I have never looked at the loss of customers NOT joining in the first place from poor service / experience during the joining processes. Could be an interesting little project…

Pretty sure I know which company you’re talking about. Well, not too sure, but many of them in that space tend to act the exact same way…. AGGRESSIVE.

I was thinking the same thing Lee. I’m sure there’s some business case that suggested this was a positive outcome from the company’s perspective. Not from mine. I’m not even sure how you can quantity business lost from this. Do you have any experience in proving a negative like that?

Thanks for the tip. I’ll be sure to stay away from both of them. 😉

I haven’t ever had a call in the middle of ordering, but I’ve had a similar instance where the sales process felt uber creepy. There is a CRM / Marketing automation company that reached out to me to demo their product. I don’t remember the exact process, but I remember they called me shortly after I clicked on a link in their email. Yes, I clicked on the email to check out the company and see what it was about, but I was still so early in the information discovery process that it took me so off guard when they called and emailed to follow up.

I think following up and using behavior as a trigger for the sales team to call can be good, but there comes a point where it’s too much, too fast. And, the fact that they guy led with “I saw you checked out these pages on our site” gave me the wrong impression and, like you said, it felt like they were invading my privacy. Had they let me look around their site without jumping to push the sale, my experience might have been different.

Now, I have that same sales guy in my phone listed as “Do not answer”. He STILL calls even though I told him it’s not a fit for me. #FAIL