Comments on: 9 Keys to Managing Customer Expectations https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/ You can have the best customer experience in your industry Wed, 25 Oct 2023 09:34:39 +0000 hourly 1 https://wordpress.org/?v=6.8.1 By: Adam Toporek https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-236293 Tue, 03 Mar 2020 01:46:44 +0000 http://customersthatstick.com/?p=7052#comment-236293 In reply to Laura k baumgras.

That’s a tough one Laura. Especially when they start off the exchange with already unrealistic expectations.

]]> By: Laura k baumgras https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-236009 Sat, 29 Feb 2020 12:07:32 +0000 http://customersthatstick.com/?p=7052#comment-236009 As a side hustle I do clothing alterations, and something I really struggle with is clients asking me to do something literally impossible, for example I cannot make a shredded pair of jeans look new again.

]]> By: The 10 Elements of Great Customer Follow-up https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6853 Mon, 15 Jul 2013 09:01:09 +0000 http://customersthatstick.com/?p=7052#comment-6853 […] 9 Keys to Managing Customer Expectations (customersthatstick.com) […]

]]> By: Monthly Mash and a Customer Service Rorschach Test https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6582 Mon, 01 Jul 2013 12:02:07 +0000 http://customersthatstick.com/?p=7052#comment-6582 […] that help create customer expectations are outside the direct control of your organization. In 9 Keys to Managing Customer Expectations, we discuss ways to manage the influences on customer expectations over which you have […]

]]> By: Adam Toporek https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6333 Mon, 17 Jun 2013 18:30:08 +0000 http://customersthatstick.com/?p=7052#comment-6333 In reply to Jenny Zhang.

Thank you so much Jenny! I’m glad you liked the post.

I agree with you that consistency across media is one of the most important — and one of the most difficult.

]]> By: Jenny Zhang https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6331 Mon, 17 Jun 2013 17:56:41 +0000 http://customersthatstick.com/?p=7052#comment-6331 These tips are absolutely very inspiring to me as businesses need to find ways to manage their customer expectations that come from their the customer services. Two things stand out from the rest to me: be consistent across media and monitor your channels.

Here I have a great example of writing about customer services in a consistent way. I have read blogs that express things in a negative way and I am sure that is something all businesses want to avoid.

]]> By: Kaarina Dillabough https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6328 Mon, 17 Jun 2013 15:50:18 +0000 http://customersthatstick.com/?p=7052#comment-6328 In reply to Adam Toporek.

Thanks Adam: so kind of you 🙂

]]> By: Adam Toporek https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6326 Mon, 17 Jun 2013 15:40:33 +0000 http://customersthatstick.com/?p=7052#comment-6326 In reply to Kaarina Dillabough.

Ha! I know you exceed for all of your clients Kaarina!

]]> By: Kaarina Dillabough https://customersthatstick.com/blog/9-keys-to-managing-customer-expectations/#comment-6320 Mon, 17 Jun 2013 14:05:37 +0000 http://customersthatstick.com/?p=7052#comment-6320 Exceed: yes! Cheers! Kaarina

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