Comments on: In Customer Service, Is Ordinary Now Extraordinary?

By: 227: (Tip) Majoring In the CX Minors

227: (Tip) Majoring In the CX Minors — Tue, 16 May 2017 11:40:03 +0000

[…] Customers That StickÂ® post,Â In Customer Service, Is Ordinary Now Extraordinary? […]

By: Adam Toporek

Adam Toporek — Fri, 04 Sep 2015 17:29:36 +0000

In reply to Jeremy Watkin.

We can make bumper stickers — More Conquistas! — only no one will know what we’re talking about. 🙂

By: Adam Toporek

Adam Toporek — Fri, 04 Sep 2015 17:28:49 +0000

In reply to Jeff Toister. That was sort of my first thought as well. I definitely understood the customer's appreciation, but the depth of the online response made me think. I think we can all use more experiences like that!

By: Jeremy Watkin

Jeremy Watkin — Fri, 04 Sep 2015 16:16:55 +0000

Thanks for sharing this, Adam. What a great story. How great if customer service professionals with an attitude like Conquista become the norm?

By: Jeff Toister

Jeff Toister — Thu, 03 Sep 2015 17:00:42 +0000

Oh wow, that was a slow news day!

I can also see how the customer was moved. Friendly, enthusiastic service is probably the last thing you expect when you see a line out the door at your local pizza shop. We’ve all been there — it can be stressful when employees are slammed and impatient customers can make it even worse.

Given that context, I bet it was a breath of fresh air to see an employee smiling and creating a positive atmosphere.